Frequently Asked Questions

Q: When is the registration fee due? When are my term fees due?

A: Registration Fees are due upon registration. Your registration is incomplete without it. All students and families are invoiced at the beginning of the year and are required to return a payment option form within 2 weeks of receipt. For registrations in terms 2 and 3 payment must be processed prior to the first class/lesson. Payments can be made either monthly (September – May) or per term (September, January, March). Either post-dated cheques or pre-authorized credit card payments will be accepted (Note: an annual fee of $10 will apply to your first payment, should you choose to pay by pre-authorized credit card).

Q: What should I do if I am running late to class or have to cancel last minute?

A: Call your teacher or our evening receptionist right away at 519-744-7447 ext 311.  Please do not call us or the Main Office as your teacher will not get the message in time. Please refer to our Policies and Procedures Handbook, found on the Registration page, for more details.

Q: Where should I go for answers to my questions?

A: Right here! The website is the best place to get information about byDesign. 
Look over each page that relates to you. If you still haven't found the answers you need, please email us at info@bydesignarts.ca. 


Q: Is previous experience required?

A: Most classes at byDesign do not require previous experience. The Group Class Selection Form and Program pages on our website will indicate if experience is needed for a class. If you are unsure if a class is right for you, contact the teacher for more information. Faculty contact info can be found on our Faculty page.

Q: Is faith shared during classes?

A: Although a specific faith message is not expressed in any our programs, our teachers do practice and incorporate such life principles and morals as discipline and integrity as a part of their regular curriculum. The goal of all byDesign classes is to impart skill and teach proficiency.